SHIPPING & RETURNS
SHIPPING
Some of our pieces require 5 days to create. If you need 24-hour shipping, please contact us before purchasing to check availability. Once the piece is ready we use 48-hour shipping or ground shipping.
US CLIENTS:
We use FedEx Express. The fee is flat for shipping/handling and includes Delivery Confirmation for US domestic shipping. Wholesale orders may take up to 2–3 weeks to complete, or any special volume or special gem orders may take additional time.
We may change to a different carrier without notice if we consider it a better option for our clients.
INTERNATIONAL CLIENTS:
We ship internationally via DHL, FedEx, and USPS. All orders ship from the US. Any import duties and taxes are charged when the parcel reaches the destination country and must be paid by the recipient. We have no control over these charges — please contact your local customs office with questions.
Most online orders are made-to-order. Orders can take up to 2 weeks depending on available parts and the labor intensity of the purchased item.
EXPEDITED SHIPPING
We offer the following expedited shipping options:
FedEx 2nd Day
FedEx Next Day Air
If you would like to arrange an alternative delivery service, please call us at 713-385-7962 or email store@depetra.com.
RETURNS & EXCHANGES
At De Petra, every piece is handcrafted and one of a kind. We stand behind our work and want you to love what you wear. To protect the integrity of our studio and our collectors, we have a clear, fair returns policy.
Within 4 Days of Delivery — Full Refund or Exchange
If you are not completely satisfied, you may request a full refund or exchange within 4 days of the confirmed delivery date.
- Contact us at store@depetra.com within 4 days of delivery to initiate your return.
- The item must be returned in its original, unworn condition — no signs of wear, no fragrance, no makeup, no damage of any kind.
- Return shipping is the responsibility of the buyer. We recommend a trackable shipping method.
- Once received and inspected, your refund will be processed within 5–7 business days.
After 4 Days — Exchange for Equal Value
Requests received between 5 and 14 days after delivery are eligible for an exchange for another piece of equal value. Refunds are not available after the 4-day window.
- Contact us at store@depetra.com to discuss available pieces.
- Item must be returned in original, unworn condition.
- Return shipping is the responsibility of the buyer.
After 14 Days — Final Sale
We are unable to accept returns or exchanges after 14 days from the confirmed delivery date. No exceptions.
Condition Requirement
Items returned with any signs of wear — including fragrance, cosmetics, perspiration, or physical alteration — will not be accepted and will be returned to the sender at their expense. We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
- Custom or commissioned pieces — all sales are final
- Sale items — all sales are final
- Gift cards
For any questions, email store@depetra.com or call 713-385-7962.
